Contract customers can utilize our 24/7 customer support telephone and email hotline to request service, incident resolution, or support services, which will be answered by our team of certified experts.

To identify required parts, defects or technical problems, call our customer support service!

Dedicated customer service and / or expert-level enhanced service for premium customers includes online access to ALPHANET’s online Service Desk.

Business hours for our service center:

Weekdays: 9:00 – 17:00
Weekends: closed

Contact methods:

9:00 – 17:00Telephone: +36 20 400 1200
17:00 – 9:00Emergency hotline: +36 20 400 1212
7x24hE-mail:

If you encounter a problem with any IT service, please contact our experts for a time and cost-effective solution to your problem.

Service Procedure

Our specialists utilize the ALPHANET Service Desk system as a tool to effectively monitor the problems and needs of our customers. With this system, you can always view the current status of an issue, change its status, or reach out to us regarding a pending solution.

ALPHANET’s Bug Tracker not only makes problem-solving more efficient, but also provides an essential channel to assure that commincation is always possible. Access to the system can be provided either when signing up for ALPHANET’s services, or by contacting ALPHANET’s customer service.

Thanks to our broad variety of international partners in component and supply service, we can guarantee an optimized solution, tailor-made for your busnisses needs.

Service Partnerships

Hewlwtt Peckard Enterprise

HPE Service partnership

HPE EG Silver Services Specialist

HP

HP Service Partnership

– HP Services Computing Specialist

– HP Service Delivery Partner

Lenovo logo

Lenovo Service Partnership

Lenovo Warranty Service Provider

Think brand products:

-ThinkPad

-ThinkPad Tablet

-ThinkCentre

-ThinkStation

-ThinkServer

-ThinkVision

Other manufacturer service offerings

Netapp Onsite 7×24 Warranty TPM Partnership (Osiatis Econocom)

Dell service support – 2nd Level Partner

Warranty inspection offerings

Hewlett-Packard

IBM

ACER

ASUS

Microsoft

VMware

Micro Focus

Manufacturer support knowledgebase

Lenovo

CISCO

EMC

Alloy Software

Microsoft

Technet