ALPHANET customers can use this interface to report any problems with systems purchased from or managed by us. For customers with service contracts, please use the Service Desk button.

Description

Priority

  • Primary

Devices essential to the functionality of business-critical systems.

  • Secondary

Devices that are not required for the company’s primary business or do not affect the majority of users.

Problem Category

  • Urgent

Applications or the system are unavailable, or the problem significantly affects the functioning of the system.

  • Minor

Applications or system functionality are not affected, all primary functions are available.

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